hp

1.2
1.2 from 1.3K Reviews and Ratings
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Worst Customer Support

I have tried to speak to a human about an hp printer issue I'm having since having to upgrade to Windows 11, and after literally an hour of trying every website and phone number, I can not get to a human. I finally got to a bot that asked me to read my serial number over the phone. I spoke each letter and number slowly and clearly, and it understood all but the last one. It kept hearing E instead of H. After 5 failed attempts with the exact same mistake, I decided this was by design since it's very difficult for me to believe there is a moron in existence dumb enough to think having a human read an alphanumeric code to a bot is a good idea. This has been the worst support experience I have ever encountered, and that's saying something. I will never buy another HP product, period. For your own sanity, boycott HP!

1
Date of experience: Dec 27, 2024