Useless logistics policies ad customer service need to be escalated and reviewed by your product team. I am extremely shocked and outraged. I placed an order for a laptop, but the warehouse made a mistake and sent my order back to the sender (HP Store) instead of delivering it to my home. As a result, I had to file a claim to confirm that I still want to receive my order. Now, I have to wait an additional 14 days to receive it because of this absurd policy.Instead of quickly correcting their error and sending the order back to me immediately, the company chooses to make customers wait 14 days or longer for a replacement. If I were placing a new order, I would receive it in 2 days. But if I wanted a refund, the process would take a minimum of 14 days—for a laptop that never even left the warehouse! The order was ready and sent back to the sender; they could have simply re-sent the same parcel.I have experience working for retail and e-commerce stores, and I have never encountered such poor logistics. I am deeply upset. There is no way to escalate this issue or speak to a manager, as customer service prevents that from happening. With this experience, you have lost a customer. I will never buy a laptop from your store again.
