HP is all about the mon-ey! They not only mass produce cheap-ass products and outsource call centers like a typical slimy corporation, they will do anything to coerce you to sign up for their services! I bought a Tango X printer four years ago and have had nothing but problems with it. Worst of all, you will spend literally HOURS on the phone with incompetent tech support batting you around between agents who barely speak English. My first issues was the lights on the panel on top of the printer lit up like a Times Square billboard. While that issue was resolved years ago, another issue arose: my printer will no longer print. It turns out that my printer no longer prints because I am not using HP Instant Ink cartridges (I signed up for Instant Ink program, thinking it would benefit me), and that I would need to wait for the cartridges to arrive by mail. I told the technician that it was working before without those specific cartridges, but she told me that the system software was updated so it only recognizes HP Instant Ink if you are enrolled in their plan. I asked one tech agent if I were to cancel my subscription would they work, and she said yes. However, when I talked to another agent, I was informed that my subscription will not expire until the next billing cycle, which isn’t until March 23 (today is the 12th). I need to print some important housing authority documents by the following day! Either way, I am without a printer until the cartridges arrive—not that HP cares, as long as they get money from me!
