I opened a Brand New HP 67XL ink cartridge (bought from Wal-Mart $28.00) yesterday for my HP 2742e printer (I have 2 of these printers) and the cartridge was completely empty from the factory. Since I'm not on the HP "Instant Ink" program, and after waiting 15 minutes on hold, I was told HP couldn't help me! They told me to go back to Wal-Mart! It is not Wal-Mart's fault that HP sent out an empty ink cartridge! I've owned numerous HP laptops and printers. Never again! They lost me over $28.00. Not a very good business decision on their part.