HubSpot is a great tool, but we feel their sales team took advantage of our ignorance, and after much aggravation, they refused to help. They sold us a bunch of things we will never need. We are stuck in a 12-month contract.They ended up placing us in a product tier that cost us $2304/year. After using their product for a few weeks, it became clear that the tier that actually suits our needs would have cost $576/year. A few basic sales questions about our business model, such as• How many customers do you have?• How many will you have as you scale?• What kind of customer communication needs do you have?… would have quickly revealed to the sales rep that the features he was selling us would never have been relevant to our small nonprofit business model.On top of that, they took over two months of confusing, aggravating email communication to tell us it’s our fault for buying the product, and said that our business needs must have changed after we bought it, and that we are the ones being dishonest--after them lying to us on other requests, too.Not feeling the love, HubSpot.
