Completely incompetent. Asked for a manager's review. After 2 months called and asked where this was. Oh they forgot to press 'send' on the email. It was in drafts. When I said 'that's ridiculous'. The call handler put the phone down on me saying 'I don't have to put up with that'. I phoned back and asked if they recorded the conversation as the phone handler was being ridiculous - but no they do not. The whole system is completely broken. I cannot believe I pay these people's salaries. What a waste of time and money. That and they seem to have an extremely limited view of data protection.
