You are only respected as a customer until you pay! Afterwards, you are just someone they try to get rid of. Very unprofessional team in Germany and of course if I was not gifted a gift card I would never even try to purchase any big furniture from them!I did a purchase on their online website and immediately realized it is not the correct one, so I had to cancel! Parts of the money was paid via a gift card I was gifted. The money for the rest was back into my ban account but the gift card is basically "burned" and I realized through 1000 phone calls that their super inefficient "gift card department" needs to issue a new one, which I should receive shortly after the cancelation. But again some of their colleagues said I should email them and ask for a new one, of course I did so. So far no answer, seems like the so called department is not bothering as the money is in their bank account since many months ago and they do not see a reason to work on sth which is already paid for! Very shameful!
