i have a problem with core payroll. they moved my company over from basic payroll to core but put somehow they ddint transfer the correct year to date figures so it messed up my next payroll. i raised the issue with them have been chasing them for 21 weeks to sort the issue. after hundreds of call and emails they told me they had the solution. i needed to delete all the payrolls back so they can open up the ytd part then i can make changes to ytd and then rerun all payrolls again. i said if i do this you need to assure me that you will open the ytd straigth away to give me time to do the work before the next weekly payroll and they assured me they would. unfortunaly they lied and i cant get them to open it up and i have to do payroll tomorrow and all they say is they cant do anything about it and it will be get done when its get done.
