Sadly, the IRS helpline customer service has fallen off a cliff. The IRS no longer helps taxpayers with questions about completing tax forms including the basic Form 1040.The staff are rude, surly, do not listen, and transfer you without warning (often to the wrong department).After spending an hour on hold you can expect an untrained, uneducated person to read a scripted questionnaire with little to no relevance to your issue. At the end of the questionnaire, the IRS staffer will say they cannot provide assistance for your issue over the telephone. It is hard to imagine a more useless or poorly run organization. If the US government insists on having a tax code of labyrinthine complexity, it must help taxpayers to comply with it. Shameful mess.
