You Can not talk to a person at all!!!! They only use automated answering! They do not give me the means to explain that I did not get my tax refund, even though I have already sent the form 3911 in over a week ago!! How can you actually talk to anyone at any office!!! I tried 3 different numbers and they do not give you a chance to ask about a refund that was mailed 9/12/24 and I have not received it yet!