Oh my, if I could give a negative 10, I would. My taxes were frozen (by mistake) and I've trying to un-freeze them for almost 5 months now. I only found this out recently after 5-6 calls and calls/requests to another agency. Everyone I've spoke to at the IRS has either not known what was going on or outright told me something untrue. I've never dealt w/ anything like this! How does the head of the IRS keep his job?! It makes you lose further faith in your gov't, if it wasn't low already.