The IRS is the equivalent to the Italian Mafia, and the Chinese Triads. They do everything in their power to work as minimum as possible to answer questions and resolve issues - they WANT and DESIRE fees to accrue as it pays for the Pension Funds of State / Federal Employees as well as their salaries. The IRS should be STRIPPED of all their power - they are negligent in all aspects of their job. Complete waste of time - and they are very cunning to make certain that they don't have to answer their phones - just gets automatically disconnected. The Government doesn't have to work - just bill insane amount of money and threaten to take your wages, home and livelihood away from you. Republicans AND Democrats should unite to do something about this MAFIA GOVERNMENT ENTITY.