irs

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Waited over an hour just to get hung up on

I hate calling the IRS. The wait is one thing but it’s not often at all that I come across a rude agent. I waited for almost an hour to reach someone who made it seem as if they just simply didn’t want to talk. I was very patient because I just want this issue resolved but the agent continued being excessively rude, huffing and puffing over the 10 minute conversation with no solution, and went on to hang up on me.

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Date of experience: Feb 10, 2021