I have been unable to contact anyone from ISSUU. On May 16 I was charged $2259 for a subscription renewal which in previous years was UNDER $399 - I have bank details. I need a refund of $2259 and any further business with ISSUU cancelled. I have contacted my bank and thought they were returning $$ but now want verification and bank statements etc. which I have for two years of mistakes. If I have an email to forward all of the documents to I would do so. I received an email at 12:21 AM (note AM) on 5/16/25 that my account was up for renewal and two minutes later (12:53 AM) another email saying you had my account number and no worries you had just charged me the invoice - 4 almost 5X the amount - of $2259. I have NEVER authorized this kind of renewal and to not give any notice BUT 2 MINUTES and then charge my account is very poor communication. I am forwarding today proof to my bank with all documents so they can dispute but it would be nice if you just handled this.Paid in 2023 under $399Paid in 2024 without notive $528 and an email from ISSUU said they would refund $154 (never received so I overpaid $154)PAID $2259 by debit card on 5/16 with a two minute notice of the charge in the middle of the night on 5/16/2025. I've been trying to reach out to ISSUU with no luck and about 10 days ago filed a dispute with Huntington Bank but just received a letter to send them proof - which I am dropping off today. IF I DO NOT GET A REFUND THIS WEEK MY ATTORNEY WILL TAKE THIS UP. TRIED EMAILS on 5/16 and 5/19/25 AND 4 DIFFERENT PHONE NUMBERS.
