kayak

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Do not use Kayak

Do not use Kayak! For car hire. I used it ended up with a middle man and a car hire place. Car hire place said I could collect the car between 8 and 12. Turned up at 10.15 and was told third party T and Cs limited it to 8 to 10 there was absolutely nothing on the face of the agreement. Regardless of all the third party involvement we ended up down nearly £300 and with no car for a 20 day booking. We were stood in the middle of an industrial estate for 2 hours trying to sort. The car hire place says it happens all the time because they take 62 car bookings knowing that there are only 32 cars

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Date of experience: Oct 01, 2024