I booked a rental car through Kayak. A GMC Yukon for a fishing trip in upstate New York. When we drove to the address on the receipt, the Dollar Rental was boarded up and closed. After driving by twice we noticed a posted notice that all rentals now go through Hertz. We followed the directions to the Hertz and the GMC Yukon we prepaid for was not available and a very rude manager told us that we could have a Mini Van or a Kia Sorrento and that was all he had. We finally complained until we got a Silverado pick up truck. It was not what we wanted and it smelled of cigarette smoke. We were very upset by this and will not book with Kayak again.
