I have been a loyal customer of Keap (formerly Infusionsoft) for over 8 years, and my recent experience trying to cancel my subscription has been nothing short of infuriating and deceitful.Firstly, Keap has removed the option to cancel your subscription directly from their website. Instead, you're forced to contact their support team, which is already a hassle. When I finally reached out to cancel, I was met with a shocking process designed to manipulate and retain customers against their will.Upon requesting cancellation, I was redirected to a specialist operator whose sole purpose seemed to be convincing me to stay. They employed aggressive tactics to discourage my decision to cancel, making the process incredibly uncomfortable and time-consuming.Even after persistently insisting on cancellation, Keap's policies are structured in a way to penalize customers. They require a minimum of 10 days' notice before the renewal date to avoid being charged for an additional month. In my case, this additional charge amounted to a staggering $1800, despite my cancellation request being made well before the renewal date.After 8 years of faithful payments to Keap, I expected better treatment as a departing customer. Instead, they chose to exploit my situation and charge me for services I no longer wanted or needed.I strongly advise anyone considering Keap's services to steer clear. Their business practices are predatory and unethical. It's evident they prioritize squeezing every last dollar out of their customers, even at the cost of integrity and customer satisfaction.Avoid Keap at all costs. There are plenty of reputable and customer-friendly alternatives in the market. Don't fall victim to their deceptive tactics. Stay well clear and protect yourself from their rip-off schemes!
