They don't care if a project is a scam nor if the project starter actually tries to deliver a project. I have no issue with projects being delayed (even multiple years) but if there is clearly no communication/effort to try to make it work, its to be expected that the platform offers support. But since a project results in a commission, they have no incentive to be honourable towards the backers.Most backers would accept a refund with the commission being taken off, but not even that is being offered. Would have been a great idea if they cared.