Very disappointed. I am actually thinking of cancelling this service because of this. I created a list to suppress profiles so that we can stay in the lower profile account, since their plans are based on how many active profiles you have. The lists will sometimes expire randomly and auto bump you to a much higher plan and charge your card immediately. This is very frustrating and I have to get on with support in order to try and get a refund. They really need to do something about this.
