Error in one of their code files causing issues on client's homepage, as a developer I screenshot and documented everything and contacted support for a solution, was greeted with a customer service rep with an attitude and no solutions, tried to deflect responsibility entirely, told me they didnt know if they could help, just me. After my experience I thought I would check to see, if other customers had similar experiences. It sure looks like it, doesnt it? update: yes they did respond and admitting that the engineers knew about the problem and suggested we install 13 year old obsolete version of jquery to fix the problem, or break the entire app installation with an "updated" manual fix. Great work!UPDATE: Yes you contacted me and asked me to upload a replacement file that broke the entire page, your development admitted they were aware of the issue but had no present patch, and no resolution was every suggested, the client switched server providers as the final workaround.
