A Class-Action lawsuit needs to be filed on Klaviyo for numerous circumstances that surfaced with our corporation. It's incredibly sad that a publicly traded company would put small businesses through this level of anguish, despair, fear and failure. We were charged numerous times for SMS delivery campaigns and they never delivered. They changed the narrative numerous times, making excuses and much more. When we mentioned the legal implications, their stories started getting "straight" because we reached out to actual customers and built a case study of all the SMS deliverables we sent them. Factually, many SMS campaigns we paid for were not delivered which is thousands of dollars unaccounted for yet charged and billed. They admitted that it was because the "carriers denied them" and refunded in "good faith" according to them. Next, their "auto-upgrade" feature will send any small business into bad cash flow problems which happened to us today. They charged us $1730 after we downgraded and our monthly is always around $350-$450. Now I look forward to their response from their "escalation" team... Small businesses I recommend you unite together and not let a large corporation scare you. Stand up for your hard earned money because only you know what you go through and reach out to me if you have had similar experiences.
