Kraken have no compassion about your condition,Ticket #16770051I have been waiting nearly 4 weeks to access my funds that they have hold.My account has been restricted since I was on holiday end of April. I only had the account opened for a week. I only did a couple of transactions whilst on holiday and the transaction has been on hold since.I am suffering from severe anxiety and informed them a while back. They promised to priorities my case because my condition.My husband is blaming me for the situation we are in as he did not agree to transfer the money to kraken to purchase the stuff we needed whilst in Turkey. He said these people are not banks how can you trust them with our money.Nevertheless, we are here and after about 40 emails sent and received I asked them to close my account and let me have access to the money that we desperately need.All we hear is that we have to wait patiently whilst the account is under review.We only had the account for a week and only couple of transactions, there is nothing much to review for goodness sake. Why cant you release the withdrawal and I would never use their app again?I wish I looked at trust pilot reviews before signing up with them. What a pity!!!If they are not happy with a customer or how they perform, they can terminate their services and let them have their funds. Why they hold their money for such a long time unless they are using the money for their own benefit.I need to access my money that you have hold unlawfully and for you close my account.Ticket #16770051
