They locked me out. Reported some unauthorized transaction and that was it. little to no response and their method of trying to contact them is such bs, that you can't report unless you're signed in, and I can't sign in. It's easier to reset your password at the bank than with these guys. For instance, you need a ticket number in order to fill out a form on the contact page, but right, can't get that unless you're signed in.I'm sorry but due to a computer crash some time back I don't have an account number. And as far as public ID, all I have is my user ID which is/was taskatan2.I've submitted multiple emails, and even was able to talk to someone on the phone before that was suspended, so there must be some record of my multiple attempts to resolve this.Also, even though I did receive a couple responses from you, have never been given a "ticket number"And since you have emailed me, and you do show me as a customer, and you do have my DL Pic, how hard is it to email again, or call, me or ask for my DL pic again to prove I am who I say I am? Because all the contact page nonsense, just isn't getting the job done.5/17 Still waiting on a response. I've noticed a pattern here and that is, on your first complaint there is a response from Kraken sounding very sincere and forthright. But upon updating my post wondering where is that earnest desire to make things right - crickets. I've pointed out the hysterical contradiction in acquiring a ticket number in order to contact you. I need to be logged in to get one, but I cannot log in without one. Insane. Eventually Trust Pilot will delete my post as they have done in the past. I'll make another review, Kraken will again sincerely reply about their concern for my situation. And that is that.This is my fourth update. if anybody is counting.
