I did delivery for the first time with Kroger’s. I ordered the day before scheduled for the next morning between 8-9am as I had other things going on starting at 10am. A conference call that would last an hour and errands after that. By 11:30am other then an early morning text notification of substitutes I heard nothing. I called the store I ordered from. They said they do not do deliveries it would of gone to another store which she gave me the number too. I called them. They did not have it in the system and passed me around to 3 different people. Finally I asked if they would leave it at my door and the fellow said yes just place a note on there. So when I ran to do my errands I did that. I was on my way home and stopped for coffee. My phone rang a number I did not know I assumed it was them. I got a text shortly asking for the code. I gave it he texted it wasn’t working said he was at the gate which I told him not he needs to go to the front door. Explain how to do the gate code and direction to my condo. I turned in my street got to my building and no one was outside. I parked and by the time I got in and brought in the groceries I got a text it was done. I understand things come up and they can run late. I don’t have a problem with that as long as the keep their customers informed which they did not. The other thing is they don’t seemed organized if they have no record of my groceries after they pack them. The meats while still a little cool could of gone bad if they had been driving around all morning with them. The packing was nothing more the placing them in their plastic bags individually wrapped. Fortunately I did not get milk. I thought I’d give them a try since they were my favor store in the area I use to live. Moving to another part of the city with the uptake in covid I decide to have it delivered. It doesn’t help that I had a home delivery from fresh on amazon and Friday and it was delivered with cold things packed in freeze bags and delivered within the time frame requested. I think if I use delivery again I will use them. This experience kinda puts me off about shopping in store with Kroger’s now.
