Shocking Experience At Kroger’s After more than 20 years being a Kroger customer, I will not have energy to ever step into any of their stores or gas station to purchase anything again. I just destroyed my gas point card to help me completely stay away and not be tempted to drive to any of their gas stations or market stores anymore. My shocking nightmare experience began this morning Friday February 21, 2020 . Rushing to work and stoped by Kroger store on Hamilton Road in Gahanna, Ohio on my way to work to purchase a prepaid phone card . The usual T mobile phone card I buy is pink & white looking and I mistakenly picked up three pink & white looking phone cards and have the cashier charged me each for $40 totally $129.90 ( plus Tax ) . I thought I was purchasing 3 months worth of prepaid phone cards . Arrived at work and trying to upload one of the cards but was unsuccessful. Tried several times until I read the small print on top of the pre-paid card to see it was Kroger Wireless and not T Mobile . I immediately returned to the store and picked up the correct T mobile cards , pull my old purchase receipt and went to the customer service counter for an exchange only to receive the shocking news ! “ I can’t exchange “ the associate said . I asked why and I said I have no use for these Kroger cards and not asking for cash back but exchanging to the card I can use . The Kroger associate said sales of these prepaid cards are final . I asked for his supervisor and a Collins came ready to quote me a Kroger corporate policy. He said “ Kroger is a big company and I don’t make the rules and you are the one that make the choice of buying the card you have no use for “ . In effect, I felt very little, cheated, defrauded and this looks very deceptive practice for painting a Kroger card like a brand name . I left the store extremely disappointed. I call the card services, they all quoted me “ The BIG Company Policy “ . I tried Kroger customer service at the corporate- same outcome. One associate felt my pain and tried to help until she hit the wall when she was told by her supervisor that she cannot override the stores . In effect I received a broad day light rubbery of $129.90 for a piece of paper print I have no use for from a BIG company called Kroger’s . What will my $129.90 get them ? Lose of a 20 years customer. Kroger will forever not receive my dime any more and my $129.90 will be paid by them one way or the other either by losing stocks or closing down brick and mortar stores because I believe the evil you do you pay for it one way or the other. I will never forgive them for defrauding me in broad day light unless they exchange the item to the one I have use for .Update as of Friday April 10, 2020: I submitted my complaint to the Ohio Attorney General’s office and on February 25, I received the following response: Thank you for contacting the Ohio Attorney General’s Office. We have received and reviewed your recent complaint regarding Kroger. When complaints are received against members of the Better Business Bureaus (BBBs) in Ohio, we direct those complaints to the appropriate BBB for their review. The dispute resolution process that the BBBs offer between their business members and consumers is similar to ours. Your complaint has been forwarded to: Cincinnati Better Business BureauI responded back to the office of the attorney general that as a tax payer I did not expect my citizen complaint be delegated to another entity. I immediately received a redress of my issue and the the office of the attorney general maintained the case . I submitted copies of the purchase receipt and the merchant to them. And on April 3, 2020 , I received a refund of $120.00 from Kroger deposited in my debit account I used for the purchase.I have not received an official letter from the attorney general’s office saying the dispute is resolved, neither has Kroger’s written to me . I have no business with Kroger’s and not sure why I should receive $120.00 from Kroger’s deposited in my account. I will assume this is how they preferred to settle my case ? Though they still owe me $9.90 ? I will take this and keep my protest from Kroger’s.
