Read the notes in my file you’ll get up to date, if your employees made accurate notes about all the calls I’ve made to you, Instacart, my bank, and credit card company customer service. Recap I had $200 set aside for my family thanksgiving. I ordered delivery in the Kroger app. No where did it say delivery was being outsourced. Next I get a text from Instacart their running 2 hours behind. That’s when I looked up instacart then figured it out. I chatted with the shopper via of text on substitutions. It went silent for about 45 minutes when I get an email, not text, driver needs gate code. I replied via of text and email 154. I get another email meet shopper outside he can’t find you. I go downstairs and the gate was propped open, people were moving, and didn’t see anyone in my small half circle driveway entrance/exit in front of my complex. I text and emailed the gate has been open since 8:30pm, I asked, and your drivers at the wrong property. Next I get an email my order was cancelled! That was our thanksgiving groceries. I sent 8 emails to customer service with Instacart to bring my order. You put a pending charge of $169.07 on my credit card that wouldn’t drop off for 7-10 days. I called the bank, cc company, you, Instacart starting at 4am day before thanksgiving. I only had available $30 left of credit to buy thanksgiving. Your supervisor, heartless, said the best he would do is give me a $50 credit. I was furious for so much deception. The only way I could use the $50 was to get delivery! Forcing me to use you and Instacart again when you already had my $169.07. I didn’t see the credit of $50 on my account so I Kroger and was told to type in i have a $50 credit on a product instructions for substitutions. I couldn’t spend over $30 because I had to put my cc down again and your rep said you wouldn’t make any charges. After checkout the $50 would be applied. This is what happen. You took the amount of groceries from my cc leaving me with no money to buy thanksgiving and to top it off, you had the audacity to charge me a delivery fee plus driver tip. subtracted from that “$50 credit”. You didn’t give me $50. It worked out to be around $35. Once again you also put a pending charge on my cc leaving $3 available credit. You stole my family’s thanksgiving. I’m sending this to you on thanksgiving since the only thing I had ingredients to make was a cake and bread in our bread machine. I hope you enjoyed your thanksgiving knowing you screwed, stole my family’s thanksgiving. We’re new to Dallas so we don’t have anyone to even help us out. I will be posting this on every social network, Kroger’s and Instacart website reviews, App Store, and sending this scam to channel 4.5 and 8. It is so hard on me when I have 3 sons home from college and can’t give them thanksgiving. I feel so stressed out, anxiety, depressed, like a horrible single parent. This is because even though both of your companies knew you blocked my money, had no groceries, would have no food for thanksgiving, DID NOTHING! You should feel embarrassed and ashamed of kicking me in the street. I want my money released immediately, something to make up for my family not having thanksgiving except for a cake and loaf of bread, and some type of reprimand to every heartless, horrible customer treating employee that I pleaded plus begged to help me.This I hope goes viral on the web. It is so unbelievably I can’t believe this happen to me. So this story is going to shock every reader. Did I mention I’m also disabled and a senior citizen? I just did, just like i did yesterday, to explain I’m on a fixed income with 3 sons in college, which did not escalate to any authority to solve this problem. I expect a reply that will rectify all the wrong you did to me for thanksgiving.
