I have purchased directly from LEGO several times over the years, and they have been flawless every time. The orders always arrive quickly, and even those on backorder have come much sooner than expected. Their Insiders reward system is truly outstanding - it is completely free to sign up and you can redeem some online rewards without making any purchases. The rewards points you earn from an order will expire if you don't make another purchase within 18 months, but that seems like a reasonable time frame. I also really appreciate that they ship their products in unmarked boxes so that gift recipients (and porch pirates) won't know that you've ordered LEGO. I have never had a single problem with LEGO.com and I would absolutely buy from them again.
