Disgraceful effort by Lego on their Pick a Brick service. I ordered almost £50 worth of individual pieces of Lego through the main Lego website on behalf of my son, using his birthday money. It's now a month since he ordered and every time I check the order status, it's still 'in warehouse' waiting to be despatched. Futhermore, each time I've checked the expected delivery time has gone up. When I ordered it said up to 5 x business days, then two weeks later I enquired via the chat facility as to what was actually going on and the estimated delivery time went up to 14 working days. A week and half later, it had gone up to 30 days. I'm now told to expect it to take 50 x business days to allow the items to arrive. Absolutely ridiculous. All sorts of excuses: systems issues, standard pieces taking longer than best sellers, 'that's just how it is' type comments. The worst of it is the complete lack of communication until I get in touch with them. Would never buy directly from Lego website again, and especially not pick a brick. The worst of it is, they won't tackle the issue of a refund right now because its 'a bit tricky' for them, apparently.
