On the 30th of April 2024 I booked a Lego rescue set for my grandson’s birthday.Delivery was advised to do four days which had plenty of time before his birthday.Purchase price taken from my credit card for goods did not arrive even though the website said they had been delivered.so on the 10th of April I rang Lego firstly to say we had a very disappointed young boy after 20 minutes eventually spoke to one of their agents called David.He insisted the goods and left their premises but they could not track them as apparently the carrier system was down.I asked to cancel the order, he said this was not possible as the goods are left the factory but they did not know where they were and insisted they had not been delivered although the email said they had. Absolutely no help whatsoever and would not accept responsibility as a retailer, for non-delivery of the goods.In the end I ordered the same goods on Amazon for £11 cheaper than direct from Lego and applied a chargeback on my card.
