I only purchased my first Lego set within the last year and I had so much fun putting it together but when I came to the last bag I had pieces missing and the fun I had was ruined. I’d spent hours invested only for it to be soured. Yes Lego sent replacement pieces but I had to wait for days and it completely ruined the satisfaction of starting the project and finishing it. I purchased the Lego Batman helmet and it did look fantastic when complete so I then purchased more and to date I have purchased 4 helmets, 2 of the gauntlets and the x wing. One only of those sets had all the pieces and that was the x wing, out of 7 that is atrocious. How can such a big company be so incompetent. I complained after the first 2 and I received a very ungenerous voucher not even to the value of a helmet. I was even told that Lego weigh out the pieces so there can’t be this many faults. I’m sorry but that is a lie and here is why. Every set of Lego I’ve has had spare pieces in the bags and not just a few but quite a lot. So how could they possibly be weighed for accuracy? Just a throw away customer service line. After the last helmet had missing pieces I complained again only to be told I’d already received a voucher the time before so what is my problem. After that I didn’t buy another one for a while but when I saw the iron man gauntlet I had to and thought surely it couldn’t happen again. Of course it did, the last bag had two pieces missing so now I’m waiting for the pieces after spending hours invested I’m finishing it. You’d think after such incompetent business practice they would do and spend whatever it takes to get it to you quickly but no they advise 9-12 business days so they must use the cheapest post service possible. I’ve given you all the facts and you can make up your own mind about what kind of a company Lego is and what they think of their customers but for a wealthy company to put such little effort into the most basic task of ensuring you get in the box what you paid for with your money and then to not even spend the money to get you the parts they failed to send in a good reasonable time I can only say that Lego does not care about the customer.And yes the sets look brilliant when they are all assembled but Lego really does strip all the fun out of it along the way.
