I had THE BEST experience with the people at the department of customer service at LEGO. They even helped me to customize a birthday gift for my boyfriend. (!!) Yes, truth to be told, it did take a little time between our responses, especially because I contacted them right before Christmas. (hehe). On the other hand, once they do respond you get the sweetest replies and it make you feel as if they truly care about you and your inquiry. I am super grateful. They didn't even have to go to that length of helping me out creating this customized made product, and still, they did!! I recommend Lego 100%, they truly are there to help you out! THANK YOU! <33