This review is based upon their Customer Service and the experience I have had since placing an order.For an organisation that produces some high quality technology, they don't apply their might to their own internal systems, procedures, platforms or customer service solutions.I placed two orders from 1st January during their winter sale, orders were two weeks apart and as of 30+ days on Lenovo took full payment at time of order and haven't delivered a single item, nor have the ability to provide accurate delivery information nor (when you call then) have the ability to get updates internally.The average turn around for an intital inquiry is 3-5 business days, they often don't answer your inquiry when you call, chat or email them. Their front line support teams just don't have accurate, live information in front of them.I don't know if my item was delyed because of the way I configured (customised) my order, if their supply chain has issues, they give you no clues, nor do they try and work around the problem by identifying alternative products that are available for shipment.Who ever is in charge of their Customer Services should be ashamed of the standard to which their teams are able to offer support to customers.They use overseas call centres, often the language barrier means that the customer is left to leave a message which the associate will just input into the system and then a long wait for a mythical creature to respond.I have several contacts over the last 7-8 weeks since ordering and only 1 of those contacts resulted in me getting a little more information.I have been informed that I should expect my item in the next 5 working days, but I just won't believe it until the courier is at the door.Lenovo - do better, you have the know how... otherwise just give up, sell your business and go home.
