lenovo

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Extremely bad customer service

Extremely bad customer service, they provided a first delivery date, I contacted them to confirm as I saw it did not ship, the agent confirm the delivery date. Contacted them on the delivery date: the laptop is now back order and they don’t know when they will receive more. The customer service agent have a paper to read from and will not answer anything else. Very frustrating, so after almost 2 hours of wasting my time with them for a mere 7% discount (which I think is laughing at your customers) I ended up cancelling the order. Note that on the day they told me the laptop was back order, they were still marked as available on their website so everybody ordering then would have to wait a hell of a long time to get their computer…

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Date of experience: Aug 22, 2023