Can we do no stars? I like no stars.Got a new Ideapad Flex 5, brand new, shiny, and all that jazz. The reviews were really good and I was excited to start in on my new tech. Unfortunately, that's when my troubles began. Within days of using the new laptop, the screen started having issues. Parts of the screen would blackout, pixels would die, or the entire screen would flash or even blackout for a good thirty seconds. It wasn't overheating or showing any signs of distress. So... I called customer service. They did the online service and initially couldn't find an issue. They said I could send them the computer so that they could fix it - but... I'm a teacher and a teacher without her tech during Covid? Not great. So, I had to purchase on-site service and they replaced the motherboard.Woohoo! Problem solved. NOT. They continued, even worse. Another online check revealed dead pixels in my screen - which they didn't find from the first check. So, they decided that they were going to come out and replace the display. BUT, I waited for WEEKS before they actually provided the onsite service that I paid so dearly for. Again, woohoo! Yippie Ki-Yay! Just kidding. More problems ensued. Not only did the problems continue - THE SCREEN STILL FLASHES and now my beloved touch screen is no longer touch-responsive after the screen was replaced. Whatever they did, BROKE IT MORE. The problem was finally escalated to a case manager where they concluded that the only fix was an entirely new machine - a replacement for the dying technology I had on my hands. Fine, I'll take it. So, six months after buying a $1000 machine, I was getting a replacement. Cool. Well... now I've waited another month (we're sitting here at 7 months now) with a flashing, non-touch-responsive machine waiting for its replacement. The kicker? The delivery date keeps getting pushed out every time we get close. Oh, it's getting delivered tomorrow? Just kidding, it's coming next week. And NO CUSTOMER SERVICE AGENT KNOWS ANYTHING ABOUT IT. At this point, I just want a refund and the craziness to stop. But.... customer service won't allow that either. My spring and summer classes have suffered. We're weeks away from the start of the fall and I'm worried that I'll have to eat that $1000 and call it one of the more expensive life lessons learned: DON'T BUY LENOVO.
