My 10 week old LG fridge freezer broke. Both LG Global and John Lewis & Partnershave decided to close ranks. One John Lewis employee told me I could have a replacement product by the end of next week if LG would give them an uplift number. LG have refused. The Engineer LG guaranteed would be out 24th Dec to repair the product cancelled and informed LG on two occasions. And LG chose not inform me. The engineer called me. So this leaves my family including my 2 year old daughter without a fridge freezer for the Christmas period, the first available slot being 6th Jan. All of our perishable food has been lost, including Our Christmas shop, hundreds of pounds lost, and LG and John Lewis believe this is an acceptable resolution.With a 2 year old daughter, I don't.They will not currently replace, or refund. If I had bought a PS5 and it stopped working, I would take it back to the store and a replacement or refund would be offered, but because this is a large they would not
