I have had an open 'support ticket' since October 17 2020. With no resolution in sight.I have a G502 Lightspeed mouse that has the lower skate peeling and as I have already had this mouse replaced once locally I thought I would contact Logitech direct and see if it is a common fault.As I said in the opening sentence this ticket has been open since the 17th of October. I have sent multiple emails and even asked my wife to contact them on social media. This morning I received a new email from 'support' asking for information I had already provided more than a week ago. The new email also requested new information (proof of purchase) as if they had previously asked for it and I hadn't provided it. I have provided every piece of information requested as it has been requested. This whole process has been ridiculous. I have always had Logitech products with my PC's but after this customer support experience I will think twice about purchasing Logitech products and will happily tell anyone that listens about how I was treated.
