I ordered on 1st of April one Brio Stream web camera and one MX Master 3 mice. When I ordered both, they were available according to the online store. The update from Logitech was that both shipped and they would be delivered. When I checked with UPS, I worried as the package seamed too small. Finally, on the 6th of April, the package arrived, but it contained only the mice. The call centre is not available, and I managed to open a ticket where I had not received any update from them. Luckily enough, I purchased the items using PayPal, so I filled a claim through PayPal for a refund. If you check in their forums, there are more than 2.000 complaints with shipment issues. Verdict: Logitech owns me 220 GBP not calculating my time that I need to spend for making a claim back, any interest that I am loosing and that I am not able to do my work. Although they have friendly products avoid at any cost ordering from their online shop and good luck if you find anything available in the online retailers.Update on 14.04.2020I filled a claim with PayPal as Logitech is unable to provide any kind of support. What they are proposing is for me to wait for them to ship the product (they don't know when), deny the package and when the package reaches back their warehouse they can issue a refund. Update on 21.04.2020They didn't manage to cancel the shipping on time, and they stick to their process, which means that I need to wait for an extra two to three weeks for the camera to be returned to their central hub in Holland from the UK and then proceed with the refund. In the meantime, they are not responding to PayPal on my dispute claim. Update 26.04.2020PayPal closed the dispute on my favour. Logitech didn't bother to reply to PayPal at all. ConclusionAs Logitech has friendly products and at the same time retailers don't have availability, as Logitech has better margins to sell direct, buy from Logitech but only if you are using PayPal and you are ready to get delayed. Another advice from my side, buy one product per order if it is possible.
