I ordered two travel guides and when they came, I realized I already had a recent version of one of them. At Lonely Planet's direction, I returned the book I didn't need, without even opening it (and paid for the shipping). When I heard nothing back for about ten days, I checked into it and was told that since Lonely Planet had just switched its online shop to a new provider, I couldn't get a refund. So, they have the book, and can even re-sell it, but they have refused to give me a refund. I have requested a refund several times and they steadfastly refuse.As I have told Lonely Planet multiple times, I have no need for a credit because I won't be traveling again before their credit expires. Don't be fooled by their offer of a credit that isn't an offer. They took the book and won't refund the money. It's that simple. Do not do business with Lonely Planet, or you risk getting ripped off.
