I used the service for a month which was good however within the same month, I was about to cancel when I was told that I can pause my membership without being billed; I pause but eventually cancelled. A few weeks later, I see a charge on my account and the customer service is non existent. This is how good products go to die. As I speak there’s no confirmation of the cancellation apart from a ridiculous downgrade button on my account. No response, no refund
