Review Time
At first (2 weeks) it worked great. Now it doesn't work at all, when I record a something the video and the audio don't match, the audio is delayed by 2-3 secs. I know it's not my computer (just bought it and it's the biggest capacity M3 Apple Air). I have the paid subscription.I've tried everything, still doesn't work.
I installed Loom because it was suggested by a colleague. Initially I was happy seeing it's usefulness but then I realised that the use case is not that frequent. But seems like the "Loom team" overestimates the value they provide. Eventually over months, what I observed is that Loom is always active and almost daily, they take over the screen because they need to update something. Doesn't matter if I am working or if I am watching something, it takes over the screen and takes me to the opening screen, asks for password and then vanishes. This leaves a very very bad taste. And it's so bad that I actually deleted it first, then went to terminal to delete all the associated files and then I am here to leave a bad review. A suggestion for the "Loom team": you are overestimating your use case and even if you have a use case to update then do so in the background like every other app installed. I would give a negative 5 rating if I had an option as of now.
I have been a happy Loom user for years, as it is easy to use with the right amount of options - I share short video clips for training on how to use software. Now I added the automated meeting recording with AI-generated recap and I am blown away by the usefulness, accuracy, and helpful tone of the meeting notes! They are emailed to you right away, are way better than a trained human could do at that task, and keeps me from fretting about taking and keeping good notes.
Absolute trash software and even worse customer support. I have been using Loom for maybe 2 years, and most of that time has been spent troubleshooting various issues. No matter how many times I set my browser settings to allow the microphone and camera, it does not stop the error popup telling me I need to change these settings. I have sent countless videos to clients with this annoying pop-up simply because I am so fed up with troubleshooting it.For an app that is supposed to save you time, it does nothing of the sort. Garbage software, garbage support. I will be moving to an alternative immediately. I also hope that everyone moving forward who has a problem with this pos software shares their experience on G2 as I will, because miraculously they have a 5 star rating on there.
Their customer support was able to solve my issues super fast. They really accommodated some resources to help me even though they knew I was cancelling my membership.I had to cancel cause of financial reasons, but will definitely prioritise re-enrolling as the customer suport was exceptional and that's all you want on top of a great software
This business is the absolute worst.I had a company email registered to an account. Unfortunately the business closed and disabled the business emails so I no longer had access to it and was unable to login to loom because I had used the gmail account to connect to the service.I emailed this company on multiple occasions and have NEVER gotten any response from their support group. Meanwhile they have continued to take $15 from my account every single month.This is the absolute worst business I have ever had to deal with.
It was a little hard to figure out how to use. But when we attempted several times to cancel the website confirmed cancelation but kept charging our credit card. over and over..... Finally we had to call our credit cards company to put a block on them. As you might imagine that takes time......
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