Loom's customer service is extremely disappointing. The team feels more like a pushy sales department than a support group. They consistently ignore support requests and fail to provide adequate responses to any inquiries and handle support requests more like objections to be passed than acknowledged seriously. This company seems more interested in retaining money than in building positive customer relationships. Based on my experience, I doubt Loom's viability as a long-term SaaS provider. Avoid or better yet, short Loom.
