Dear Lowe’s Installation Support, Lowe's of Norwalk, CT100 Connecticut Ave, Norwalk, CT 06850(203) 642-0264I am writing again to express my frustration regarding the unresolved issues with the dishwasher installation performed by Lowe’s. I previously contacted Lowe’s on multiple occasions about this matter, and I have yet to see any resolution despite my repeated efforts.As you are aware, I purchased a GE dishwasher (Model #GDT630PYRFS) from Lowe’s Home Centers, LLC (Store #3248) on October 20, 2024, and the installation was completed on October 28, 2024. Unfortunately, the installation resulted in significant damage to my kitchen, a malfunctioning dishwasher, and overall poor workmanship. These issues have been detailed in my previous correspondence, and despite several attempts to resolve the matter, it remains unresolved.I would like to reiterate the key issues that I am still experiencing:1. Damage to Kitchen Wall/Cabinet: The installation process caused visible nicks and scrapes to the kitchen wall and cabinet.2. Dishwasher Door Malfunction: The dishwasher door hits the rubber side seal when I pull out the tray, making it difficult and inconvenient to use.3. Damage to Cabinet: The cabinet used for storage was damaged when the installer removed it during the installation.4. Improper Mounting & Broken Tray Side Handle: The dishwasher was improperly mounted, with exposed holes covered by plastic caps, and a necessary metal bracket was removed, which compromised its stability.5. Visible Damage to Dishwasher Sides: The side panels of the dishwasher were removed during installation, leaving noticeable and unprofessional damage that the installer attempted to cover up.Despite these issues being documented and shared with Lowe’s and CRST, I have received no resolution. I have had multiple conversations, emails, and visits to the store, including a visit from a CRST technician on December 26, 2024, who assessed the situation. It is now well into 2025, and I have yet to receive any action to resolve these concerns.I would like to emphasize that this situation is highly inconvenient, and I am requesting the following:1. Replacement of the Dishwasher: I am requesting a replacement of the damaged dishwasher with a fully functional unit, as per my original order.2. Repair of Damages: I expect all damages to my kitchen, including the wall, cabinet, and other areas affected by the installation, to be repaired.Lowe’s customer service has been absolutely terrible, with constant delays, being passed around, and no accountability for the issues their team caused. As a result, I will also never use CRST’s service again. This experience has cost me time, money.Lowe's, you have lost a customer due to your lack of and failure to provide even the slightest positive experience. I won’t recommend you to anyone, and I’ll make sure my network knows what to expect from your company.
