I am an 86 year old widow, caring for my 66 year old disabled son. I purchased a dishwasher for him from Lowes on April 4th. It was improperly installed on April 6th. No one mentioned a 48-hour time limit to notify Lowes of any dissatisfaction. He did not use it the first two weeks. He had a cleaning lady who was cleaning his kitchen for him. The first time he used it, during the second week, the door jammed, it would not run on a normal cycle, it automatically ran a 3-hour cycle. He did not put the dishes away until two days later. The dishes were totally wet and food was in the bottom of the dishwasher. Lowes claimed we only had 48 hours to report the problem. A few days later, less than 30 days into the purchase, he decided to return it. A pickup was scheduled. He was told by the pickup people when they came to his home, that it had to be uninstalled at his expense, so they did not take it. I talked with Lowes local people and was treated poorly by a clerk named MJ. I could not speak with the store manager because he was with someone and possibly could not call me back that day. I called Corporate customer service, talked with Kyle for 53 minutes, and he rescheduled the pickup. We still had to pay someone to uninstall it. Kyle, said I would receive a full refund. The next day, it was picked up with all the purchased parts. May 6, 2024 I got a call and an email from the Casa Grande Floor Supervisor saying an investigation was going on. A partial refund was credited to my Lowes Reward card. Today, I received another email from the supervisor stating that the installation cost would not be refunded because "it was installed." My husband, two sons and I have been customers of Lowes for over fifty years. They don't care. The reviews show that Lowes policies have begun coming against their customers! I am taking this to Arizona's Adult Protective Services with Disabilities as well as "3 On My Side" TV station. Lowes are abusing much younger customers as well as the disabled elderly. I'm tired of Corporations taking advantage of their customers!! Don't buy at Lowe's unless you question everything and read pages of their fine print first!
