I’m done with Lyft and deleted the app. I’ve been taking a specific route for about 6 months now. It’s 18 miles and a bit pricey ($75 to $90 depending on the time of day). Recently a marathon had multiple roads blocked and rather than follow my instructions the driver tried to cross the marathon route and got us stuck. What normally takes an hour took two. The rate of the app when I took the ride was $93 but when we arrived at the destination all of the sudden the charge was $169. Worse still the driver added a separate charge of $120. The total fare with taxes was almost $300. I of course complained to Lyft and Lyft said there is nothing to dispute the company and driver are entitled to those charges. I was completely shocked by this and of course you have a credit card on file that is charged regardless of your objections.
