I have been driving rideshare on and off for four years, including five months with Lyft. On June 25th, I called them after working for four hours and making only $20 ($5/hr). They informed me about their commitment program, which was no help. The next day, I was online for two hours without receiving any rides. On June 27th, despite high demand around 2:30 PM, I still didn't get any rides. When I called Lyft, they initially said my region was Columbus, GA (I live in the Atlanta Metro area), but corrected it to Atlanta. However, the issue persisted. I spoke with five representatives and two supervisors, none of whom could resolve the problem. One even suggested I contact my phone company, which I did, to no avail. They kept insisting my account was in good standing, which can't be true because I've never gone eight hours online without a single ride. It feels like they've either frozen me out or there's an issue with their algorithm. I'm currently renting a car through Lyft Express. On June 28th, despite assurances it would be fixed, I was told if I couldn't cover the rental cost due to lack of rides, they'd deduct it from my deposit. This is extremely unfair, as the only reason I can't make payments is because I'm not getting any rides.
