Recently on a trip to Chicago I tried to get a ride with Lyft. Their App quoted the rise at 7 minutes away. I waited about 15 minutes for the app to then tell me it would take an additional 1-19 minutes to get a ride. I waited 20 minutes and the app then said “connecting with the closest driver” then I waited 5 minutes and booked an Uber leading to me having to commute at rush hour and pay 50% more. I tried to contact their customer service but they do not care about complaints. They are not as reliable as Uber so make sure know that they are still very much a “start-up” and working through many app issues.
