I am a long time user and I am very disappointed in Lyft! They charged an extra charge for "damage" for having some mud on your feet, which I don't think is justified on a day where it rained and the driver knows that the pick up is in a park, in addition to being late to pick us up and missing the train. The fine was almost the double than the ride fee. If they will be this exigent with the clients, please also be so with the drivers. Please be consistent. For an extra charge you lost 4 customers. very bad experience in Toronto, Canada.
