I ordered a bracelet from Macy's. I realized it wasn't sterling silver and went to cancel it within the 30 minute time frame. Everytime I clicked on "cancel order" a message popped up stating, "We run into a technical problem. Please try again" So I tried again and again, and kept getting the same message. I finally reached out to a CSR and by the time the responded, the 30 minute cancellation window had expired. They told me they could not help as the order had been processed and ready to ship. I checked my orders and it still said "processing". I feel like this is a scam to get money. Also, why would Macy's want to treat their customers in such an abysmal fashion? Needless to say, I will not be purchasing from Macy's.com from this day forward. They have lost a customer.
