As I find this site, Macy's online has a rating of 1.5 stars ... which is way, way too high. I had an indescribably awful experience which I will try to describe. TLDR: avoid.I found that Macy's online advertised that they had a perfume I had been looking for, good price! I created an account and ordered it. Then it started:1. No updates. Nothing at all happened for a week or more. Not your best 21st century fulfillment model.2. Macy's claimed it had been "shipped." I looked at the actual UPS track. UPS had not even picked up the item.3. After another week of nothing-nothing-nothing, I tried to contact Macy's support - which was clearly a bad AI. It asked some overly basic questions, which I answered just to try to get a handle. Then it assured me that my item was on the way.4. A few days later, nothing had changed (again). I tried the support route again but just asked to "escalate." The AI put me through ... to what appeared to be a different AI. I started to give up. No human being at Macy's knew about my problem yet.5. Verified that UPS still had not ever picked up the item.6. Received an email verifying that my refund had been processed. What refund? Macy's had taken about $58 from my credit card, sat on it for 10 days, and then refunded it.To this day, the UPS track shows the same. I can't get a human at Macy's involved. Do they carry what I want or not? Did some AI decide to refund me to get rid of me, or are they really unable to fulfill?Needless to say, I will never go back. What would be the point?
