I ordered from macys.com. I got a leather Moto jacket. UPS said it should be here on last Wednesday. I wasn’t gonna be around on Wednesday so I contacted UPS to have it delivered to an access point and paid six dollars to do so. When I called to confirm that it was going to be delivered there I found out that the package had actually gone missing. I was told by UPS that it was lost. I struggled over the course of the next week to have Macys open an investigation with UPS (as told by me by a UPS rep that had to happen) to find my jacket. Macy's refused to do anything to try to find my jacket telling me that I had to wait until “Macy’s delivery date“ to see if maybe it would show up somewhere - even though UPS had verified on several three-way phone calls that the package was indeed lost. In the interim, several customer service representative hung up on me because I didn’t know how to handle this. I had some customer service reps lie to me that they were opening an investigation even though UPS confirmed that did not happen. Some of them tried to talk me in circles. So I wait until after the delivery date they had set. I called today to get a new jacket delivered and lo and behold… The jacket is no longer in stock. Thank you Macy’s for making this a terrible shopping experience. I will never shop there again.
